FORT WAYNE, Ind. (WOWO): The Better Business Bureau (BBB) Serving Northern Indiana is warning consumers against buying products from JoGoddess Hair for failing to deliver products purchased online.
The BBB says they have received complaints from consumers in 11 states reporting empty packages after ordering products online, long shipping delays and unresponsive customer service. Losses range from $195 to $300.
The BBB revoked JoGoddess Hair’s accreditation on Sept. 3 after the company told them that once packages leave their location, “they are no longer our responsibility.”
The BBB says to follow these tips to safely shop online:
- Buy from reliable retailers: Shop businesses you know and trust online. If you haven’t done business with them, check their profile on BBB.org and look at customer reviews and complaints.
- Check the business’s contact information: make sure they are willing and available to answer questions. Look out for incorrect email addresses, constantly changing shipping times and unfriendly customer service.
- Pay carefully: credit cards are the safest way to pay for an online purchase. If a business only accepts PayPal, Venmo or CashApp, that’s another red flag.