INDIANA, (WOWO): The State Attorney General is offering help to Hoosiers who are facing the critical propane shortage.
As the temperatures continue to drop, Indiana Attorney General Greg Zoeller announced that consumers whose propane tank's supply is at 10 percent or less and have trouble contacting their supplier, or cannot find an alternative supplier, should contact the attorney general’s office by calling 1-800-382-5516.
Zoeller says that his staff is ready to reach out to suppliers on the customer’s behalf to determine the reason for delayed delivery or failure to respond.
“The extreme winter conditions and market forces have created substantial problems for Hoosiers who are trying to keep their families warm, but also for the industry trying to meet the needs of their customers,” Zoeller said. “My office is offering to help customers by following up with their propane provider to mediate delivery issues or by ensuring another provider can be a source of temporary supply, if needed. It is our hope these efforts will help ensure Hoosiers have the fuel they need to heat their homes during this weather emergency.”
Zoeller is also working with the Indiana Propane Gas Association to keep a pulse on what’s happening in the industry and ensure propane suppliers are treating consumers fairly.
Under the energy emergency declared on January 28th, the attorney general’s office can investigate consumer claims of price gouging and if violations are found, seek injunctive relief, consumer restitution and civil penalties