FORT WAYNE, Ind., Sept. 25, 2012 – Indiana Michigan Power (I&M) is
alerting customers in its service area of a telephone scam that, based
on initial reports, appears to be targeting Hispanic and Latino
households, but has the potential to affect all customers.
The scam involves a telephone call in which the caller claims to
represent Indiana Michigan Power or its parent company, American
Electric Power (AEP). The customer is told that a certain amount of
money must be paid immediately or electric service will be shut off. The
scammer usually suggests that the customer purchase a pre-paid money
card. The customer is then directed to call another phone number once
the card is purchased where information is obtained from the card and
the cash value is removed from the card or the permanent card is
registered in another name and redirected. In some cases the scammer
promises a refund if the money card is used.
Indiana Michigan Power advises all customers to be aware of the scam.
The company does not suggest purchase of money cards as a way to pay
electric bills. Information on legitimate options for paying bills is
available at indianamichiganpower.com or by calling the company’s
Customer Solutions Center.
Should a customer have any questions or need to verify the status of
their account they should call I&M toll-free at 1-800-311-4364 in
Indiana and 1-800-311-6424 in Michigan.
I&M reminds customers to never give personal information over the
telephone.
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