BBB Issues Warning about Company Sending Fake Invoices

FORT WAYNE, Ind. (WOWO): The BBB of Northern Indiana is warning Hoosiers about a company called IDBS, who indicates they're out of Atlanta, Georgia. They state their nature of business is “web design,” but BBB officials say the company is issuing fake invoices.

The BBB sent out the following press release to inform Hoosiers about the company:


Our office began receiving complaints on this firm November 2013. As of this date, we have received 158 complaints from 39 states.  The company has an F rating with BBB for failure to respond to 27 of the complaints, while 2 complaints remain unresolved.


Consumers allege receiving an invoice for $599 for “business listing optimization.” All complainants disputed the charges stating they had never contracted with the company nor authorized any charges or received any services. The pattern of complaints remains the same.


The company has responded to some complaints indicating the following: “Our files indicate that we spoke to (customer). We have a verbal recording of him/her authorizing the invoice on (date). However it is our company policy total customer (sic) satisfaction therefore we closed the account and put the company on our do not call list.”


Some of the invoices list a suite number of 300 while others list suite 400. We have received notices from two different businesses that have offices in the same building stating the suite numbers on the invoices belong to them. They also allege no affiliation with IDBS. Based on this, we are not sure where this company is actually located or if they have an actual physical location.


According to a domain name search of the company's website,, this URL was created on October 29, 2013. Currently, the website is no longer active.  Attempts to contact the company by phone were not successful.